Privacy Policy

Apr 14, 2026

1. Who are we 

Hale Country Club & Spa (Part of THG) is the data controller responsible for your personal data.

2. What information we collect
When you complete our membership enquire form, we collect:

• Name, email address, phone number, postal address
• Date of birth
• Professional/industry information
• Membership interests and preferences
• Details of any referring members (if provided)
• Reponses to open-text questions
• Photograph (Identification purposes)

3. How we use your information
We use your data:

• Process and assess your membership enquiry
• Contact your regarding your application
• Understand your preferences and tailor our services
• Maintain security and identification within the club (where photo is provided)

4. Lawful basis for processing
We rely on:

• Pre-contractual steps – to process your membership enquiry
• Legitimate interests – for administration and service improvement
• Consent – where you provided a photograph or opt into marketing

5. Sharing your information

We may share your data within trusted services providers (e.g. IT systems, CRM tools such as Zoho) who process data on our behalf under appropriate safeguards.
We do not sell your data

6. Data Retention
We retain your data only as long as necessary:

• Enquiries: retained for (e.g. 6-12 months) if not progressed
• Successful memberships: retained in line with membership and legal requirements

7. Your rights
You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Withdraw consent (where applicable)

To exercise your rights, contact us at: 

8. Security

We take appropriate technical and organisational measures to protect your personal data.

9. Updates to this policy

We may update this notice time to time. Please check this page for updates.